If you have ordered goods and not received them, you may cancel your order at anytime, without giving a reason within 14 days of your order. We will give a full refund.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging
Your item needs to have the receipt or proof of purchase
Please note all earrings are non returnable unless faulty due to hygiene reasons, we are unable to refund/exchange any earrings purchased at Hidden Gem Gifts.
Any jewellery must be unworn and in it's original packaging.
Also exempt from any refund or exchange are Bespoke, personalised, made to order items or jewellery altered to a customer request.
Upon receipt of returned item refund will be issued on full purchase cost of item.
Hidden Gem Gifts will not refund the original postage costs. Exceptions to this are when the item is faulty upon receipt.
The safe return and cost of returning goods is the buyers responsibility. We recommend using a secure delivery service with tracking facility to return item.
Return item to Hidden Gem Gifts, 7 Lady Wynd, Cupar, Fife, KY15 4DE